Welcome to Hamino.xyz. Your satisfaction is our priority, and we strive to ensure you have a positive shopping experience. This Return Policy outlines the conditions, procedures, and timelines for returning products purchased from our website. Please read it carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Condition of Item: The product must be unused, unworn, and in the same condition as when you received it.
  • Original Packaging: Items must be returned in their original packaging, including any tags, labels, and accessories.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Return Period: Returns must be initiated within 30 days from the date of delivery.

Certain items may not be eligible for returns, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Personalized or custom-made products.
  • Items marked as final sale or clearance.
  • Intimate or sanitary goods, such as undergarments and swimwear.

2. How to Initiate a Return

If you need to return a product, follow these steps:

  1. Contact Us: Reach out to our Customer Support team at support@hamino.xyz or call us at [insert phone number]. Provide your order number and details of the item you wish to return.
  2. Receive Authorization: Once your request is approved, we will issue a Return Authorization Number (RAN) and provide return instructions.
  3. Prepare the Item: Securely pack the item in its original packaging, including all components and documentation.
  4. Ship the Item: Use the shipping label provided by Hamino.xyz or choose a carrier of your preference. Ensure the RAN is included with your return.

3. Refund Policy

Refunds are processed as follows:

  • Processing Time: Once we receive your returned item, our team will inspect it. Processing typically takes 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method. Please allow an additional 3-5 business days for the refund to appear in your account.
  • Partial Refunds: In some cases, partial refunds may be granted, such as for:
    • Items not in their original condition.
    • Damaged or missing components not due to our error.
    • Returns initiated after the 30-day window but approved as exceptions.

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, follow the same steps as initiating a return. Once approved, we will ship the replacement item at no additional cost.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards.
  • Downloadable software or digital products.
  • Health and personal care items.

Please contact our Customer Support team for any questions regarding the eligibility of a specific item.

6. Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or an error by Hamino.xyz.
  • Shipping Carrier: You may use a shipping carrier of your choice. We recommend selecting a service with tracking capabilities.
  • Lost Returns: Hamino.xyz is not responsible for lost or stolen packages during return shipping. Please retain your tracking information.

7. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide photos and a detailed description of the issue to our Customer Support team. We will arrange for a replacement or a full refund at no additional cost.

8. International Returns

For international orders:

  • Return Period: Returns must be initiated within 45 days of delivery.
  • Customs and Duties: Customers are responsible for any customs duties or taxes associated with the return shipment.
  • Refunds: Refunds will exclude any original shipping fees and customs charges.

9. Refund Exceptions

Refunds may be denied in the following situations:

  • Items returned without authorization or proof of purchase.
  • Items damaged due to misuse, negligence, or improper handling.
  • Returns that do not meet the conditions outlined in this policy.

10. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

11. Contact Information

If you have any questions or concerns about our Return Policy, please do not hesitate to contact us:

  • Address: 4531 Telfair Blvd Suite #202, Camp Springs, MD 20746, United States
    Phone: +13014231026
    Email: admin@hamino.xyz

12. Policy Updates

Hamino.xyz reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.