1. Introduction

At Hamino.xyz, we value our customers and are committed to providing high-quality products and exceptional service. This Warranty Policy outlines the terms and conditions under which we provide warranty coverage for the products purchased from our website. Please read this document carefully to understand your rights and obligations.

2. Warranty Coverage

We offer a warranty on all products sold through Hamino.xyz, ensuring that they are free from defects in materials and workmanship under normal use. The warranty coverage varies depending on the type of product:

  • Electronics: 12-month warranty from the date of purchase.
  • Home Appliances: 24-month warranty from the date of purchase.
  • Accessories: 6-month warranty from the date of purchase.

3. Scope of Warranty

The warranty provided by Hamino.xyz covers the following:

  • Manufacturing defects in materials or workmanship.
  • Malfunctions occurring under normal usage conditions as per the product manual.
  • Replacement or repair of defective components.

4. Exclusions from Warranty

The warranty does not cover the following:

  • Damage caused by misuse, abuse, or neglect.
  • Wear and tear due to normal usage.
  • Modifications or repairs carried out by unauthorized personnel.
  • Damage caused by accidents, natural disasters, or unauthorized alterations.
  • Consumable items such as batteries, filters, or bulbs.

5. Claiming the Warranty

To claim your warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at support@hamino.xyz or call us at +123-456-7890. Provide your order number, product details, and a description of the issue.
  2. Provide Proof of Purchase: Attach a copy of your purchase receipt or invoice to validate your warranty claim.
  3. Inspection and Verification: Ship the product to our service center for inspection. The cost of shipping will be covered by Hamino.xyz if the defect is covered under warranty.
  4. Repair or Replacement: Once verified, we will either repair the defective product, replace it with a new one, or issue a refund if neither option is viable.

6. Shipping and Handling Fees

While the warranty covers repair or replacement costs, the following conditions apply:

  • Customers are responsible for initial shipping costs when sending the product to us for inspection.
  • If the defect is covered under warranty, we will reimburse the shipping costs and cover the return shipping fees.
  • For issues not covered under warranty, customers must bear all shipping and repair costs.

7. Limitations of Liability

Hamino.xyz is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use a product. Our liability is limited to the repair, replacement, or refund of the defective product as specified under this policy.

8. Extended Warranty Options

Customers can purchase extended warranty plans to extend the coverage period:

  • 1-Year Extension: Available for an additional fee of $29.99.
  • 2-Year Extension: Available for an additional fee of $49.99.

Extended warranty plans must be purchased at the time of product purchase or within 30 days of the purchase date.

9. Transfer of Warranty

Warranty coverage is non-transferable and applies only to the original purchaser of the product. Proof of purchase must be provided to validate any warranty claim.

10. Warranty for Refurbished Products

Refurbished products sold by Hamino.xyz come with a limited warranty period of 3 months unless otherwise specified. These products are thoroughly inspected and tested to ensure functionality.

11. Customer Support

For any questions or concerns about our Warranty Policy or to initiate a warranty claim, please contact our customer support team:

Address: 4531 Telfair Blvd Suite #202, Camp Springs, MD 20746, United States
Phone: +13014231026
Email: admin@hamino.xyz

  • Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

12. Policy Updates

Hamino.xyz reserves the right to modify this Warranty Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are encouraged to review the Warranty Policy periodically to stay informed about updates.

13. Governing Law

This Warranty Policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from this policy shall be resolved in the courts of [Your Jurisdiction].

14. Frequently Asked Questions (FAQs)

  1. What should I do if my product malfunctions? Contact our customer service team with your proof of purchase and details of the issue.
  2. How long does the warranty claim process take? Typically, the process takes 7-14 business days from the receipt of the product at our service center.
  3. Can I claim warranty without a receipt? Proof of purchase is mandatory to validate the warranty claim.
  4. What happens if my product is out of warranty? We offer paid repair services for products that are out of warranty.

15. Final Remarks

At Hamino.xyz, your satisfaction is our priority. We stand behind the quality of our products and are dedicated to resolving any issues promptly. Thank you for choosing Hamino.xyz for your purchases.